Terms of Service

Last updated: 2025

Please read these terms before using BlueridgeTech’s services. By scheduling or receiving service, you agree to these terms.

Services and appointments

• We provide computer repair and IT support for individuals and small businesses.
• Appointments may be in‑shop, on‑site, or remote, as agreed.
• You are responsible for providing accurate contact details and timely access for on‑site visits.

Estimates and approvals

• We provide an estimate before work begins. If additional issues are discovered, we will request approval before proceeding.
• Diagnostic fees may apply and are non‑refundable if you decline the repair.

Payments

• Payment is due upon completion unless otherwise agreed.
• We may accept common payment methods (cash, card, etc.). Any fees will be disclosed in advance.

Backups and data

• You are responsible for maintaining current backups of your data. If you would like assistance, we can help set one up.
• While we take care with your devices and data, BlueridgeTech is not liable for data loss, corruption, or recovery costs unless otherwise required by law.

Warranty and limitations

• We warrant our labor for a reasonable period for the same reported issue. Physical damage, liquid damage, malware re‑infection, or user‑caused issues are not covered.
• Parts are covered by the manufacturer or part supplier warranty when applicable.

Liability

• To the fullest extent permitted by law, BlueridgeTech’s total liability for any claim is limited to the amount you paid for the service related to the claim.

Privacy

• Please see our Privacy Policy to understand how we collect and use your information.

Changes

• We may update these terms from time to time. Changes take effect when posted to this page.

Contact

Questions about these terms? Contact us at (540) 458‑1021 or via our Contact page.